Mark has more than 25 years in direct marketing advertising and production.  I have lead CGSM Inc. into offering full advertising agency services specializing in direct and digital marketing creative, strategy and production by taking a media neutral approach. Integrated marketing, email and mail list management and media placement services now offered and founded ecommerce application YourCover.com developed in 2001 which is continually expanding its product line. Making the unusual combination of having an agency have itself as a client!    And I love to think and write about all kinds of things related to marketing and customer experiences.