Mark Kolier’s Blog

I saw it again last Saturday night. At the restaurant where my wife and I were sharing a nice dinner on a snowy Saturday night there was a couple at the next table who spent a good part of the time reading/typing on their mobile devices. They were not talking, nor glancing at one another. The really sad thing (at least as far as I am concerned) is that is not all that unusual.

Now this is going to make me sound old – maybe older than I am, but I remember when there were no mobile devices and you actually had to have a conversation with the person with whom you were sharing a meal. You couldn’t fake a call from someone in order to get out of a bad ‘blind’ date or any kind of date for that matter which just made it much more challenging BTW.

Look around any restaurant for someone sitting by themselves. Perhaps they are waiting for someone(s). Maybe they are eating alone. But how often do you see a single person just sitting there looking out and around, not on their mobile device? Of course many people read a book or magazine (electronic or not) when dining alone but I recall from black and white movies a time where someone would sit in a restaurant and not read anything and simply just sit there and wait, and think. Could you imagine?

How often during your waking hours do you not engage in some sort of stimulus? That is, how often do you just sit, stand, or run, and think without any other stimulus (think iPod)? I think for many people this is happening to an increasing degree (in the U.S. at least) and is inexorably changing not only the way people interact but even more significantly people’s ability to spend idle time simply thinking about whatever crosses one’s mind. It’s even more prevalent for people under 30 who appear to me to never stop interacting with technology when not in the presence of others. Is there any time that they just sit and do nothing but think or day dream?

It goes way beyond the seeming inability of people to spend any idle time. Answering an email or phone call when in the presence of others when 99% of those contacts are not emergencies is not multi-tasking in my opinion. How can you make the person you are with feel that you care about them or what they are saying when you stop to answer a phone call, text or email? But somehow that’s become the norm rather than the exception. People not only have difficulty being idle, they feel the need to manage two interactions simultaneously.

How about you? Do you spend quiet time just thinking? No music or electronics of any kind. Quiet. Can you? Will you?

I am far from unique in looking at train travel as an option to air, bus, and car travel. Having ridden trains in a number of countries (most recently in China) I am favorably inclined to ride a train since I can get work done, it is less stressful, often less expensive, AND greener.

Yesterday I attended a meeting in Washington D.C. and decided to take the Amtrak Northeast Regional – it was $ 98.00 round trip. Taking Acela would have saved me less than one hour and was substantially more expensive. Driving made no sense and flying would have not saved much time at all if any. Amtrak offers ‘free’ Wi-Fi and some limited food service on board. Since I spend a great deal of time working on my computer and talking on the phone it ended up being a sort of mobile office. They also have a frequent traveler program with rewards – and yes I enrolled just to see how they might market to me and they have been doing an ok job of sending emails – not too many thank goodness.

The first thing that was good was that the train did not derail. I am not certain as to what percentage of Amtrak trains derail but it seems that it happens with some frequency.

Overall my impressions are that it was better than flying and car or bus travel. Perhaps it took a bit longer than flying, (3:20 from Penn Station to Union Station) but the low stress and ability to be productive was a plus but I was not nearly as productive as I could have been. Why? The main reason is because the free Wi-Fi service is spotty at best. There was not any option to upgrade to better service. I kept in mind that when I rode the regional train in China this past November the condition of the trains were similar (the Chinese trains were newer but get more use so appeared somewhat worn just like Amtrak) and there was no Wi-Fi service available. In fact aside from that my experience in riding the train from Guangzhou (formerly known by Westerners as Canton) to Hong Kong was remarkably similar – except for the price which was less about half in China and I made no advance reservation. That should come as no surprise to anyone.

The Chinese rail does move faster although there are a similar amount of stops. That is primarily due to the fact that the rail lines have been laid more recently and do not limit speeds for fear of derailment on the ancient tracks as is the case in the Northeastern U.S.

I had made a reservation to return to New York City at 7:10PM but arrived early at the Union Station at 5:45 and noticed there was a 6:05PM Northeast regional train. I inquired as to if I could get on that train and was told yes, but it would cost an additional $113.00! More than what I paid for the round trip in the first place. I will go out on a limb and surmise the reason was not that the train was overbooked. Managing to suppress my outrage I simply said no thanks and went and had a nice dinner and a beverage and took the 7:10. But really – how insane is that? I was not going to travel any less time on the train (the same 3:20) and there was room for me to sit without question. Just to be clear had I originally booked the earlier train the roundtrip price would have been … $98.00.

Amtrak is a viable alternative and I will ride it again but it still has a long way to go. From a marketing perspective Amtrak does not do much advertising but the messaging they do is ok. However to have a customer experience what I did in terms of attempted fleecing to move up my time by one hour undoes whatever good marketing Amtrak might put out. What happened to me should be easy to fix (but will they?) and the fact that they allow it to happen tells me there are many other problems that have to be repaired in order for Amtrak to continue to present itself as a truly worthwhile means of transportation.

Have you ridden Amtrak lately? Regional or Acela? I’d love to

As Apple readies the release of its Apple TV, iTV is its likely name.

From what Steve Jobs reputedly averred on his deathbed, Apple has finally ‘solved it’ – it being the marriage of internet and television. It’s about time since we’ve all been waiting for such a product for a long, long time and when it finally does occur, perhaps the days of having a rat’s nest of cords all over the place will finally be ending.

More than twenty years ago a brilliant creative mind and very good friend of mine referred to the tangle of cords that sometimes looks like a rat’s nest as ‘Spaghetti City’. I admit that I’ve been living in Spaghetti City at home and in the office ever since.

Like so many people there are ties holding some of the cords together but there are always a few that are scattered about loosely and get caught on everything. Going behind the television and audio system is a scary prospect.

Leaving Spaghetti City goes way beyond cutting the cord. The ability to have your home (and office) technology devices communicate with one another without the tethering of a maze of power, Cat-5 and other various cords will have our children’s children snickering about the old days where people had wires and cables all over the place.

But leaving Spaghetti City has much greater implications than the elimination of cords. The world is heading for a level of technology interconnectivity that is the stuff of science fiction lore. And it appears that at the core of it all is the iPad itself and its ability to control a multitude of devices with a swipe of your finger. Other tablets are also going to be designed to offer wireless manipulation of any number of home appliances and devices but Apple (as usual) has a substantial lead.

As I noted it’s been far too long in development but finally I can see a day when we won’t have tape and color coded labels on cords going every which way. And that day cannot come soon enough.
How about you – have you a replica of Spaghetti City at home or in your office (or both)?

Until this year we’ve never been closed on MLK day. There are a number of reasons none of which are all that compelling. From years past we have traditionally offered ten official ‘company’ holidays. At the beginning of each year we determine which ones will be observed. New Year’s Day, President’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the following Friday, and Christmas Day are somewhat fixed. That’s eight. Often we like to give Christmas Eve and New Year’s Eve. A number of years ago we offered Columbus Day (and he was not even an American) but have not in many years.

When I have worked on MLK day in recent years I have noticed an increasing amount of companies that are closed. Of course MLK day is a Federal Holiday, no banks, post offices and even the financial markets are closed. New York area commuter trains runs on a Saturday schedule.

So what took me so long? I really don’t have a good answer. I have great respect for the work done by Dr. King and his importance and significance in American history is in my view underappreciated. But from this point forward, as long as I am running a company MLK day will be an official company holiday.

Of course I write this from my desk at work on the morning of Martin Luther King Jr. Day. But that’s my choice to get a things accomplished on an unusually quiet Monday morning. I think it’s no problem to work on a holiday like MLK day – as long as the choice is yours. Please pardon that it took me an inordinately long time to figure that out.

Is your company open today and if not are you working anyway?

The last of the major airlines to declare Chapter 11 bankruptcy, American Airlines is reportedly http://nyti.ms/yKLPAc on Delta Air Lines/TPG Capital’s radar for acquisition. In case you are not aware Delta Airlines is now the world’s largest airline. US Airways is also considering a bid. What I first thought was ‘how far the mighty have fallen’.

I was never a huge fan of American Airlines but that’s mainly because I had a few bad experiences a number of years ago that made my shy away from them whenever possible. Today that’s an impractical approach to air travel as trying to avoid an airline only serves to offer the customer fewer options and likely higher prices.

Flying commercial airlines in the U.S. today is akin to getting on a bus or train. Few airlines distinguish themselves and if you are flying economy they all appear to be the same to me. Remember Jet Blue and their original appeal? Leather seats, individual Direct TV in your seat and snacks that were a bit different than other airlines. Jet Blue also tried to be fun with glib flight attendants and pilots. Today Jet Blue (to me) is pretty much just another airline. The leather seats are nice but wearing a bit. The Direct TV thing is pretty good but I’ve been on flights where my individual screen did not work.

Is there any domestic airline that distinguishes itself? Virgin America has made a concerted effort although their fares are notably higher than the competition. Since the airlines have decided to make air travel akin to mass transit it’s a game where the lowest fare wins and damn everything else. In fact I don’t know about you but I’ve noticed that most (not all) flight attendants seem to just be going through the motions and look like they’d rather be someplace else. The airlines constant labor disputes and troubles have taken away flight attendant’s smiles.

There are a host of well-known and not so well-known aggregators and an article in yesterday’s Wall Street Journal highlighted the craziness when it comes to fare shopping – http://on.wsj.com/xJ9qdQ. Also this week in a response to sites like Kayak, Priceline and Travelocity, the several airlines introduced a collective fare buying platform of their own that will launch later this year. This is in response to the airlines dissatisfaction with the aggregators taking too large a portion of the airfares for the airlines’ liking.

The race to offer the lowest price with the least amount of service appears sure to continue.
If you have a favorite airline is it only because of the ability to stockpile miles and rewards? Or do you really have a favorite airline because you perceive that airline to be better?